Overview
Hassle-Free Returns
We want you to love your Aura Freshness purchase! If for any reason you’re not satisfied, you may be eligible to return the product(s) within 15 days of delivery. Here’s what you need to know:
Eligible Returns
Items must be in original, unused condition with all packaging intact.
Exceptions:
- Certain products may have specific return restrictions due to hygiene or safety reasons. Check the product description or contact us for details.
- We cannot accept returns on personalized or customized items.
Initiating a Return
Contact our friendly customer support team at info@aurafreshness.com within 10 days of receiving your order.
We’ll guide you through the return process and provide a return authorization number.
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or damaged.
- We recommend using a trackable shipping method for your peace of mind.
- Aura Freshness is not liable for lost or damaged packages during return shipment.
Inspection & Refunds
Upon receiving your return, our team will inspect it to ensure it meets eligibility criteria. If approved, you’ll receive a refund or store credit (your choice) within a set timeframe.
Refunds:
- Issued to the original payment method used for purchase.
- Allow 15 business days for processing, depending on your payment provider.
Store Credit:
- Issued as a unique coupon code for future Aura Freshness purchases.
Non-Returnable Items
Please review product descriptions carefully before buying. Contact us if you have any questions about a specific item’s return eligibility.
Damaged or Defective Products
If you receive a damaged or defective item, contact us at sales@aurafreshness.com within 10 days of delivery.
- We may request photo evidence or additional information.
- We’ll arrange a return or exchange (as applicable) and cover return shipping costs.
Contact Us
For any return or refund policy inquiries, feel free to contact us:
- Email: info@aurafreshness.com
We’re here to assist you and ensure a smooth shopping experience!