1. Order Processing & Verification
We aim to process and ship orders within 10 business days after receiving your verified payment. To ensure security, we may require additional verification for certain orders, which may extend processing times.
2. Shipping Methods & Rates
We offer a variety of shipping methods to suit your needs. Available options will be displayed at checkout.
Shipping rates are calculated based on destination, weight, and package dimensions. The final cost will be shown during checkout.
3. Estimated Delivery Time & Tracking
Estimated delivery times depend on the chosen shipping method and destination. Please note these are estimates and may vary due to unforeseen circumstances.
Once your order ships, you’ll receive a tracking number and instructions via email to track your package.
4. International Shipping
We may offer international shipping to select countries. Rates and delivery times vary depending on the destination and customs regulations.
International customers are responsible for any customs fees, import duties, taxes, or other charges levied by the destination country. Please check with your local customs office for details before ordering.
5. Order Tracking & Status Updates
You’ll receive email notifications with tracking information when your order ships.
You can also log in to your account (if applicable) to view your order status and track the shipment.
6. Order Delays or Issues
If you experience any delays or issues with your delivery, please contact our customer support team at sales@aurafreshness.com. We will do our best to resolve the situation and assist you.
7. Shipping Restrictions
Some products may have shipping restrictions due to their nature or legal regulations. We comply with all applicable restrictions, and certain items may not be available for shipping to specific locations.
8. Contact Us
For any further questions about our shipping policy, feel free to contact our customer support team:
- Email: sales@aurafreshness.com
- Phone: 0502036281
We’re here to help and ensure a smooth and satisfying shopping experience!